Start with your business change.
Define what needs to be ready, who is affected and what must keep working during the transition.
Managed IT services · Clear responsibility
Spend less time chasing IT. More time moving your business forward.
You need your people working, your operations running and your next business change moving ahead.
Getronics brings your IT services together around clear responsibility, so your team has less to coordinate and you retain visibility into what matters.
Start with the problem taking up your team’s time. You don’t need a finished brief.
“…helped ease the operational burden…”
Head of IT Service, Octavius
Read the published client story
01 / Less coordination
You bought support. Why are you still coordinating the fix?
A problem crosses the service desk, the network and an application. Your people are waiting.
Your team is chasing updates, explaining the situation again and getting the right suppliers into the same conversation.
The ticket has an owner. But who owns getting everyone working again?
You need support connected to the people who can resolve the problem. Clear responsibility when several teams are involved. And useful reporting without another round of chasing.
Less of this
More of this
Your team connecting separate suppliers.
Clear responsibility for coordinating delivery.
Employees repeating their problem.
Context carried through to resolution.
Reports that need more explanation.
Visibility into disruption and next actions.
Business change competing with firefighting.
Capacity to move forward while operations run.
You keep the decisions. You reduce the work needed to get them carried out.
02 / Your starting point
What are you trying to get done?
Start with the change you need. The services come after.
Your starting point
03 / The services behind the outcome
Choose the services that take work off your team.
Your problem may sit within one service. It may cross several. Start with the outcome, then connect what it needs.
Explore all seven service lanes. Open a lane to see its scope and the measures you could agree.
Digital Workplace Your people can get on with their work. Relevant to your selected priority
Give employees a connected support experience across their devices, applications and working locations.
Bring service desk support, endpoint management, Microsoft 365, collaboration and employee-experience monitoring into the same service conversation.
Discuss your workplace priorities
What you’re working towards
Less time interrupted by technology. Fewer recurring problems. More room for planned work.
Measures to agree: employee time lost, repeat incidents, resolution performance and end-user feedback.
Explore the service scope ↗Field & On-site Services Your remote site is not left to solve the problem alone. Relevant to your selected priority
When a problem needs someone there, connect remote support with hands-on help.
Include on-site engineering, device replacement and the support arrangements your locations require.
Discuss your site support
What you’re working towards
A practical route to resolution when a device or physical installation needs attention.
Measures to agree: time to restore service, repeat visits, device availability and site-level feedback.
Explore the service scope ↗Managed Network Services Your locations stay connected to the systems they need. Relevant to your selected priority
Bring network design, operation and security together across branches, campuses, data centres and cloud environments.
Match the support model to the importance of each location.
Discuss your network priorities
What you’re working towards
Fewer connectivity problems standing between your people and their work.
Measures to agree: availability, incident duration, recurring faults and the business impact of disruption.
See the Ford delivery example ↗Cloud & Infrastructure You can change your infrastructure without losing control. Relevant to your selected priority
Plan migrations and manage public, private or hybrid environments with the operational support behind them.
Connect hosting, monitoring, backup, recovery and cloud cost management rather than treating each as a separate purchase.
Discuss your infrastructure priorities
What you’re working towards
Infrastructure that supports your next move and remains understandable to the people responsible for it.
Measures to agree: availability, recovery-test results, migration acceptance and spending against agreed budgets.
Explore the service scope ↗Cybersecurity You know what needs protecting and how to respond. Relevant to your selected priority
Connect security monitoring, identity protection, vulnerability management and incident response with governance and continuity planning.
Make the responsibilities across your environment explicit.
Discuss your security priorities
What you’re working towards
Less uncertainty about exposure, ownership and recovery.
Measures to agree: investigation and containment time, remediation progress, control coverage and recovery readiness.
Explore the service scope ↗Business Applications Your business processes stop depending on workarounds. Relevant to your selected priority
Develop, connect, modernise and support the applications your business relies on.
Bring engineering, testing, data integration and ongoing management into the same delivery plan.
Discuss your application priorities
What you’re working towards
Processes that work together and changes your people can actually use.
Measures to agree: process completion time, errors, manual rework, application availability and adoption.
Explore the service scope ↗AI & Automation Your AI investment produces work you can use. Relevant to your selected priority
Start with a task worth improving. Connect the use case to the right data, applications and controls.
Bring AI engineering, workflow automation and deployment into existing business processes. Then measure whether the work improves.
Discuss your AI use case
What you’re working towards
Less repetitive effort without losing oversight of decisions or service quality.
Measures to agree: time per task, output quality, exception rates, adoption and the cost of running the solution.
Explore the service scope ↗Hardware procurement, licensing and device lifecycle support can also form part of the agreed service, rather than becoming another set of disconnected tasks.
The measures above are discussion points, not promised results. Baselines, targets, responsibilities and reporting periods are agreed for your engagement.
04 / Connected delivery
Your business problem does not stop at a service boundary.
An acquisition is not only a cloud project.
Your people also need devices, access, connectivity, working applications and somewhere to get help. Someone needs to coordinate the dependencies.
You should not have to buy the pieces and become the person holding them together.
Connect the capabilities it needs.
Your plan could combine workplace support, field engineering, infrastructure, networking, applications and security.
Agree who carries the handoffs.
Make coordination, decision rights and acceptance criteria explicit. Keep your team’s responsibilities clear from the start.
In practice / Marco Capital & PoloWorks
The published engagement combined service desk support, field services, endpoints, Azure operations, networking, licensing, hardware and security controls during business transitions and relocations.
Read how the services worked together ↗Your countries do not need to become separate supplier jobs.
For international delivery, Getronics combines its teams with the Global Workspace Alliance under a common contractual and governance model.
Confirm the countries, local delivery teams, service hours and responsibilities included in your scope.
Explore the international delivery model ↗
05 / Client outcomes
See what changed for clients.
Less disruption. More room to focus. Delivery connected across the places where work happens.
1 hour
About one hour less IT disruption per user, per year.
Reported by Octavius during the first year of service.
Octavius / Transport infrastructure
Less working time lost to IT.
The engagement connected service desk ownership, field engineering, logistics and private cloud hosting.
Getronics also coordinated resolver teams and stakeholder notifications, reducing administration left with the client.
Read the Octavius story ↗More room to grow.
Two transitions and relocations to new UK sites, supported by a connected managed IT service.
The published case describes an operating model that helped internal teams stay focused on insurance work while IT support adapted around the business.
Read the PoloWorks story ↗Support across 290+ sites.
On-site support, remote expertise and central planning for a global estate of more than 15,000 network assets.
This demonstrates the scope of the delivery model. It is not a claim of downtime reduction.
Read the Ford story ↗Individual engagements reported in Getronics’ published case studies. Results depend on scope, starting conditions and implementation. Case-study figures are not company-wide performance guarantees.
06 / In your clients’ words
What clients value when the service is running.
You need stability.
“…giving us stability and continuity…”
Octavius
Read the published quote ↗
You need insight, not more administration.
“…their reporting gives us clear insight without adding extra work.”
Octavius
Read the published quote ↗
You need room to focus.
“…enabled us to focus on our core business…”
PoloWorks
Read the published quote ↗
You need support that grows with you.
“…build out their IT support as they grow…”
Marco Capital & Polo Works
Read the published quote ↗
You need your countries working together.
“…their ability to work as a single entity and consistent service delivery.”
INSEAD · Global Workspace Alliance relationship
Read the published quote ↗
You need a partner who works with your team.
“…seamlessly integrated with our global teams…”
INSEAD
Read the published quote ↗
Excerpts from named client testimonials published by Getronics. Roles are shown as published. These selected voices represent three client relationships, not an independent customer survey.
07 / Evidence you can examine
Give the people signing off more than a sales conversation.
Examine the assessment, its scope and its date. Then ask for evidence relevant to your proposed service.
Digital workplace assessment.
Getronics reports its inclusion as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services, dated 10 November 2025.
Read the assessment reference ↗Technical security assessment.
Getronics reports a Leader designation for Technical Security Services for the Midmarket in the UK in ISG’s 2025 research.
Read the assessment reference ↗Analyst assessments are distinct from client endorsements. These references concern the specified years, categories and geographies. They are not guarantees of results or endorsements of every Getronics service. The linked references are published by Getronics.
Before you commit, ask to see applicable certifications, delivery locations, responsibilities and reference engagements.
Explore the certification information ↗
08 / Your IT Service Review
Start with the work your team should not have to keep doing.
Bring the issue taking too much time, creating uncertainty or slowing down a business change.
You do not need to arrive with a solution.
The review is a conversation with Getronics about your requirements and whether its services fit. You are not committing to change providers by requesting it.
You receive a written summary of the discussion, including the proposed starting scope and unresolved questions.
Start with one priority. Expand the scope only where the work requires it.
Your priority, defined.
Identify the operational problem, the people affected and what needs to change.
Your responsibilities, mapped.
Separate the work your team should retain from the work a service partner could take on. Identify the handoffs that need attention.
Your next step, scoped.
Agree what needs further assessment, which services may be relevant and what evidence would support your decision.
09 / Before you change anything
You should know what changes before you change anything.
Do you have to replace your systems or suppliers?
Not necessarily. Start by identifying what is working and where responsibility is breaking down. Getronics describes support for hybrid environments without unnecessary replacement. Integration with retained suppliers still needs to be agreed.
Can you begin with one service?
Your starting point can be a specific requirement. Getronics describes its digital workplace offer as modular. The review should establish which services and dependencies your particular scope requires.
How do you stay in control?
Before agreeing the service, establish your decision rights, reporting needs, escalation route and review cadence. Make it clear what Getronics owns, what your team owns and what requires joint approval.
What happens during a transition?
Your transition plan should define the handover sequence, dependencies, acceptance criteria and responsibilities of existing providers. Essential services need support while the new arrangements are introduced.
Will a global service still provide local help?
Getronics’ international model includes its own delivery teams and alliance partners. Confirm who will deliver each part of your service, in which locations and languages, before signing.
How will you know whether it is working?
Agree the starting position and the results that matter to your business. Measure the service itself and the work it removes from employees and your internal team. A service dashboard should not be the only test.
10 / Start the conversation
Your team should not be the connection between every IT supplier.
You still need oversight. You still need decisions to stay with the right people.
But you should not have to chase every handoff to keep the business moving.
Start with the responsibility you need to take off your team.
Your selected context
Your IT Service Review
Tell Getronics what needs to change.
Continue to the Getronics contact page to discuss your requirement and request a review.
Continue to GetronicsYou’ll complete your enquiry on the Getronics website. No enquiry has been sent from this page.
Request your IT Service Review.
Your review request has been received.
The next step is to confirm the right contact and arrange the conversation.
You have not booked a meeting yet.
Bring the context you already have.
Useful starting points include what is being delayed, who is affected, which suppliers are involved and any date the business needs to work towards.
You do not need to prepare a presentation.
Explore relevant evidence ↗